Consolidated Continuing Education and Professional Training (CONCEPT) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Sponsor Approval System and Ethical Principles of Psychologists. CONCEPT will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Education & Training in consultation with the members of the CONCEPT Advisory Board.
While CONCEPT goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to our attention that require intervention and/or action. This procedural description serves as a guideline for handling such grievances.
When a grievance arises pertaining to a CONCEPT Continuing Education program or process, the complainant is expected to notify the Director of Education & Training, either by phone or in writing, as soon as possible so that the nature of the concern may be addressed in a timely fashion. Written complaints or grievances should include: the name, address, and phone number of the person submitting the complaint or grievance; the title of the Continuing Education program; and the exact nature of the complaint or grievance.
The Director of Education & Training will attempt to resolve the grievance immediately if possible. If immediate resolution is not possible, the Director of Education & Training will bring the complaint to the CONCEPT Advisory Board within one month. All possible care will be taken to uphold the confidentiality of the complainant. The Advisory Board will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. For example, a grievance concerning a speaker will be conveyed to that speaker and also to those planning future educational programs. A grievance concerning a workshop offering, content, facilities, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity, should that be possible.
Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in locked files of the Director of Education & Training. A copy of this Grievance Procedure will be available upon request.
Please contact the Director of Education & Training to submit a complaint or if you have additional questions.
The Director of Education & Training for CONCEPT is Patricia A. Zapf, PhD (
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