At CONCEPT, we value our consumers and want your experience to be a positive one. Toward that end, we will do whatever we can to ensure your satisfaction.
Refund/Cancellation Policy
Refunds may be requested at any point up to submitting a test for scoring. To request a refund, please contact us at
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.
Return/Exchange Policy
If you accidentally purchase the incorrect course, please contact us at
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and we will exchange the incorrect course for the correct one.
Shipping Policy
Shipping does not apply as all materials are delivered immediately online.
Complaints/Concerns
Complaints, concerns, or comments can be directed to the Director of Education and Training, Dr. Patricia A. Zapf, at
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. A copy of our grievance procedure can be found under the "Help" menu or by clicking here.
1 FREE CE Credit
